Our Values at Charter-a

At Charter-a, we believe it is critically important for all employees to understand and embrace our vision, mission and values. The foundation for our commercial success is our reputation for adhering to the highest standards for our clients. safety, quality and integrity.

It has been said that “Life is not a destination, but rather a journey”. We see that both are equally important. At Charter-a, we see “Your Time”  is not something to waste and the goal is making sure we get you to your final destination to continually allowing you to enjoy life.

At Charter-a, we offer you a full latitude; a freedom to design your own itinerary; a peace of mind to enjoy and relax on every flight. We instill our team to treat each and every enquiry or booked flight as if their own family asking for assistance or if they were on-board they have booked. We will ensure that every step of your voyage; from the point of placing the enquiry, making a booking, boarding the flight to landing, you are extended with Charter-a’s CORE values: Comfort, On-time, Reliability and Efficiency.

We commit to excellence in private air travel.

To be in a position to provide a meaningful service to someone is a privilege. The fundamental service we provide is getting people from one place to another. We are engaged in one of the most challenging service industries, and we recognize this on a daily basis.

We are involved in this industry because the self satisfaction we strive for with the desire to continually please our clients. Serving from the heart connects us to our customers, co workers and partners on a human personal level and is the embodiment of our values.


Our reputation depends upon how well and how often our actions align with our words. Delivering on our commitments to one another, our customers and our partners creates trust which is the cornerstone of any relationship.

Clients and partners count on us to do what we say we will, so we make sure were thoughtful about what commitments we make to ensure they are delivered with excellence and in a timely manner.


 

Communication is a simple concept, but very effective communication is hard to achieve.

Not so here at Charter-a, our method of understanding how to listen and engage has given us the experience in dealing with all of our customers scenarios, requests and questions.

Your needs are all that matters, so to understand them first provides us with the platform required 


To deliver our vision, we relentlessly and creatively improve our business. Keeping our prices competitive without reducing the level of service expected.

We are determined to remain a serious private air travel service company for existing and new clients. We always continue to improve the our business operates and we at Charter-a strive to maintain the high level of service we expect to offer and more importantly the expectations you’d want.


 

As the old saying goes “Find a job you love and you’ll never work a day in your life”

Each of us needs to find our passion and the things we are best at. Here at Charter-a we have a stable, professional team that enjoys providing the private travel service for each and every clients requirements. So whether it’s a London helicopter tour or an Atlantic flight our team get excited of the prospect of servicing your every need.


 

A happy fun team makes the journey of life a whole lot easier.

We believe that people who find fun in what they do are better at their jobs, some day are harder than other but by having fun and working in an enjoyable environment it can make those days a whole lot easier.

The team at Charter-a ethos is always try and make your colleague happier than you – a bubbly office is a good office.